Terms and Conditions
1. Scope of Services
The Company offers professional moving services, including packing, unpacking, loading, transportation, unloading, and optional short-term storage. Packing and unpacking are billed at the same hourly rate as moving labor. Services are rendered based on the Customer’s booking and as outlined in the service estimate.
2. Reservations and Deposits
A reservation is confirmed upon submission of required information and a deposit.
The Company reserves the right to adjust truck size, number of movers, or estimated time based on site conditions or inventory, if the customer complies.
Long-distance moves or moves with requested inventory tracking will include an inventory checklist prepared before loading.
3. Cancellations and Rescheduling
The Company requires a minimum of 48 (forty-eight) hours cancellation notice. After the 48 hours prior to the date of the reservation, only half (50%) of the deposit is refundable.
In the event that the cancellation happens 24 (twenty-four) hours prior to the moving date, the deposit is non-refundable.
4. Rescheduling Policy
Rescheduling must also be requested at least 24 hours in advance.
The new move date is subject to availability and must be scheduled within 7 days of the original reservation.
Rescheduled moves are subject to a $100 administrative fee (if less than 24 hours prior), and $50 if less than 48 hours prior.
5. Payment Terms
Charges are based on actual time and distance, not estimates.
Labor time begins upon the crew’s arrival at the pickup location and ends when the move is complete at the delivery location.
A minimum of 3 hours labor will be billed, with time thereafter billed in 30-minute increments.
After 9:00 PM, the hourly rate will double, unless agreed otherwise in writing prior to the move.
Travel time and distance are calculated from the Company’s office: 208 Evans Ave, Etobicoke, ON M8Z 1J7.
Additional charges may apply for heavy or oversized items (e.g., pianos, safes, pool tables).
6. Liability and Valuation
The Company offers basic valuation coverage of $0.60 per pound per item, computed based on estimated weight.
Customers may purchase additional coverage with the company, called Full Value Protection (FVP). FVP provides repair, replacement, or reimbursement for damaged or lost items based on their current market value, not just weight-based liability. This optional coverage offers more comprehensive protection for valuable items.
Customers may also obtain additional coverage through third-party insurers or their own home insurance.
As per the Highway Traffic Act, The Company remains liable for goods packed by the Customer unless damage is proven to be unrelated to transport negligence.